About eRVD Bill

About Online Payment

The eRVD Bill service of our department covers : (i) the quarterly Demand for Rates and/or Government Rent issued around early January, April, July and October every year; and (ii) the Demand for Rates and/or Government Rent (inclusive of surcharges) issued around middle of February, May, August and November every year to eRVD Bill service subscribers with outstanding payments.

Other demand notes, such as acknowledgement demand issued after change of payer's particulars, replacement demands, etc., will still be issued in paper form.

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Payers of rates and/or Government rent can apply for the eRVD Bill service.

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You must apply for an account at MyGovHK portal first. For registration, please click www.gov.hk. After registration, you can select RVD's eRVD Bill service and add the rates and/or Government rent account to your eRVD Bill profile online.

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The registered payer's name can be different from the user name of the MyGovHK account. To add a rates and/or Government rent account to your eRVD Bill profile, you must input the correct 15-digit Account No. and the payer's name as shown on your Demand for Rates and/or Government Rent.

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When the account is successfully added to a eRVD Bill profile, a letter will be sent to the registered payer's correspondence address informing the payer of the quarter from which the issue of electronic demand will be effective.

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Yes. You can add more than one rates and/or Government rent accounts to your eRVD Bill profile.

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You can log on RVD's eRVD Bill system and opt to "Suppress paper demand" or "Suppress paper demand schedule" (for consolidated account only). The instruction will take effect from the next quarter.

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The paper surcharge demand is to ensure that you are aware of the late payment so that early settlement of the outstanding sum can be made.

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Electronic demands will be kept in the system for the past 12 quarters, starting from the effective quarter after the successful registration of eRVD Bill service.

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No. A rates and/or Government rent account can be added to one eRVD Bill profile only.

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You can log on RVD's eRVD Bill system and opt to "Resume paper demand". The instruction will take effect from the next quarter. Paper demand note will be sent by post to the registered payer at his/her registered correspondence address.

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Someone has opted to receive electronic demand for your property. To terminate the eRVD Bill service and prevent other people from applying for the service on your behalf, please send a written request to the Rating and Valuation Department, together with supporting documents proving your property ownership, such as Land Registry's record.

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A notification message will be sent to your MyGovHK account when an electronic demand is available.

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You can log on your MyGovHK account and remove the rates and/or Government rent account from your eRVD Bill profile.

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You can notify the Rating and Valuation Department in writing of the change of payer. After updating the payer's particulars, the rates and/or Government rent account will automatically be removed from the relevant eRVD Bill profile. The ex-owner will not receive any electronic demand from the subsequent quarter onwards.

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Since the payer's name is not clear, please update the payer's particulars first and join eRVD Bill service after the payer's record is updated. To change payer's particulars, please visit : www.rvd.gov.hk for details.

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This department does not keep duplicate hardcopy of the demand. In your case, you may submit an online form through the website of this Department to obtain replacement demand (if there is amount payable) by mail or telephone 2152 2152 (24-hour Automated Telephone Enquiry Service) to obtain replacement demand by mail or by fax.

Alternatively, if you wish to settle to the payment of rates and/or Government rent without the need of obtaining replacement demand, you can enquire the account balance by using "Account Enquiries" service or calling 2152 2152. For instant payment, you may obtain the payment QR code from the "Account Enquiries" service by using mobile devices and present it for making payment at any post office, 7-Eleven, Circle K or VanGo in Hong Kong.

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You can use the eRVD Bill service to receive the consolidated quarterly demand note and the demand schedule via the Internet. You need to first apply for a MyGovHK account. Then you can select RVD's eRVD Bill service and add the consolidated account to your eRVD Bill profile. You will receive a letter with an activation code for activating the eRVD Bill service of your consolidated account. After the successful activation of the service, you will be able to retrieve and download the electronic copies of the consolidated demand and the demand schedule each quarter.

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Yes. To update your consolidated account, you can log on RVD’s eRVD Bill system to add or remove individual tenement account(s) to or from your consolidated account. A notification will be sent to your MyGovHK account to inform you of the update result. A letter will also be sent to the correspondence address of the consolidated account for successful update.

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It is because some tenement accounts do not have autopay arrangement. As a result, all autopay instruction of other tenement accounts have been cancelled upon setting up of the consolidated account.

If you want to use autopay to settle your consolidated account in the future, you have to approach your bank to set up the instruction again using the consolidated Account No..

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You may enquire the billing information through our eRVD Bill service or call our 24-hour customer service hotline at 2152 0111.

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You can apply for creation of a consolidated account online if you have at least 10 tenement accounts. A notification will be sent to your MyGovHK account to inform you of the application result. A letter will also be sent to the correspondence address of the consolidated account for successful application.

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We understand that the new version of Firefox web browser has introduced a new built-in PDF viewer by default. Chinese characters may not be properly displayed if the PDF document is viewed by this browser built-in PDF viewer. Please try the following options to resolve the issue.

Option 1: Use Adobe Acrobat Reader to view the PDF document in Firefox web browser
• Open Firefox and select "Options".
  
• Select "Applications".   Find "Adobe Acrobat Document (PDF)" and change the action to "Use Adobe Acrobat (in Firefox)".
  
• Close Firefox and start Firefox again.

Option 2: Save the PDF document in Firefox
• Open Firefox and select "Options".
  
• Select "Applications".   Find "Adobe Acrobat Document (PDF)" and change the action to "Save File".
  
• Close Firefox and start Firefox again.

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An on-line acknowledgement message will appear after successful submission of an application. The message will show the date and time of submission, a transaction reference number together with some important notes about the application. You may print or save the message for future reference if necessary.

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Through the eRVD Bill System, payers can make use of the PPS Shop & Buy payment service provided by EPS Company (HK) Ltd. With the PPS Shop & Buy, you can settle payment with PPS at the eRVD Bill System directly. Just simply select PPS for payment at the eRVD Bill System, the transaction details will be sent to the PPS System. This can greatly facilitate your online payment transactions. Payers who have to settle multiple eBills can pay his demands in one single transaction through the eRVD Bill System.

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You can make immediate online payment under the eRVD Bill System by PPS. However, if you want to pay by other means, such as by credit card, you may make use of the hyperlink as provided in the Treasury’s webpage to make payment via Internet banking or PPS.

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Yes. You can settle multiple eBills in one single PPS payment transaction.

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No. At present, only the eRVD Bill service subscriber can use online payment under the eRVD Bill System to settle the eBill(s) under his/her eRVD Bill account profile.

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After completing an online transaction, you should print and retain the acknowledgement page, which contains key information about the transaction including the 16-digit transaction reference number that would allow you to check the transaction status with RVD. Besides, the payment history of your rates and/or Government rent account will also be updated to the eRVD Bill System on the next working day. Payment history of up to the past 8 quarters of your account will be kept in the eRVD Bill System.

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Yes. You can check the payment record in your PPS account by Internet. After logging on your PPS account by Internet, you can click on the “Payment History” folder, then click “View payment history of PPS Shop & Buy Service” button. The payment transaction details including Payment Reference No., Merchant Name, Amount (HK$) and Payment Date and Time will be displayed. You can save or print such records for reference.

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No. RVD is using the PPS Shop & Buy payment service provided by EPS Company (HK) Ltd. There is no such facility under the PPS Shop & Buy payment service.

However, payers can make use of the hyperlink as provided in the Treasury’s webpage to make payment via Internet banking or PPS which allows presetting forward bill payment instructions.

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No. You don’t have to register your demand note in your PPS account. After viewing your quarterly demand under the eRVD Bill System, you can press the “Pay by PPS” button. The system will direct you to the PPS website and forward the necessary transaction details to make the online payment. You only need to enter your 8-digit PPS Account No. or PPS Account Name, PPS Internet Password for processing the payment.

Please visit the PPS website (www.ppshk.com) to find out how to register for a PPS Internet password and details on browser compatibility and other technical information.

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Your PPS account information is captured by the payment service provider – EPS Company (HK) Ltd. GovHK and the Rating & Valuation Department cannot access such information.

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It is not considered cost-effective for the Government to accept credit card payment under the eRVD Bill system. However, payers can make use of the hyperlink as provided in the Treasury’s webpage to make payment via the Internet. A number of banks also offer to their customers the Internet "Bank Bill Payment" service which allows the payment of government bills and other specified bills by credit card. In such cases, payers are required by their banks to observe the terms and conditions of the "Bank Bill Payment" service which may vary from bank to bank, particularly regarding the cut-off time and service charges, if any, set by each bank. (For details, please refer to the Treasury’s webpage on Payment of Government Bills under the Collections and Payments column.)

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The online payment under the eRVD Bill System is only available for eRVD Bill service subscriber who has received the eBill for the latest quarter and the account has to be included in the eRVD Bill profile at the time of payment. If you have deleted the account from your profile, you cannot use the online payment means. Nevertheless, you can make use of the hyperlink as provided in the Treasury’s webpage to make payment via the Internet or other payment means as shown at the back of the demand notes, including paying in person at post office or by post, payment via ATM machines, etc.

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